Highly Trained Restoration Specialists

SERVPRO of Northern Sussex County takes training seriously.  Every employee in our company, regardless of position or responsibility, follows a strict regimen of video training and certifications in order to ensure they are more than qualified and ready to provide service to our clients.

Each new employee will first watch a series of e-learning training videos.  This will help to orient them to the many facets of our industry and prepare them for that first call, that first job, that first exciting opportunity.

Within 90 days of employment, each new employee will take the Employee Certification Training Program (ECTP).  The ECTP is a training system designed to help SERVPRO® train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better and are more competent.

After completion of the ECTP, each employee then qualifies to sit for certification exams from the Institute of Inspection Cleaning and Restoration Certification (IICRC).  These exams assist the employee in career advancement and continue to improve their knowledge in the science of our industry.  These certifications include: Water Restoration Technician (WRT), Applied Microbial Restoration Technician (AMRT), Fire and Smoke Restoration Technician (FSRT) and many others.

Ongoing training is vital in ensuring SERVPRO of Northern Sussex County remains up-to-date in our industry and allows us to provide the best possible solution to our customer's challenges.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Northern Sussex County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)