Careers with SERVPRO of Northern Sussex County

SERVPRO of Northern Sussex County provides 24 hour emergency property damage restoration services for customers experiencing losses caused by water, fire/smoke, mold and many other type of specialty cleaning issues. We provide these services to both residential and commercial building clients in Northern New Jersey.

Whether the position we seek is in production, sales or customer service, candidates with direct industry experience are most desired.  Applicants should possess a strong work ethic and ambition.  Candidates must have a professional appearance, positive attitude, excellent communication and organization skills.

Although the majority of our work is scheduled during normal business hours, production positions requires occasional overtime, weekend, holiday work and rotating after hours on call.  Our office hours are Monday through Friday, from 8am to 5pm.

Before You Apply, You Must:

  • Have a High School diploma or equivalent
  • Have a good standing NJ State driver’s license.
  • Have a Clear criminal record - a mandatory background check is performed annually.
  • Ideally, live within 30 minutes commute to our Franklin, NJ Office.

If you believe that you have the skills that qualify you for an available position and the desire to work in this unique industry, please apply now. To apply, please provide a cover letter and resume or job history or contact our office for a job application at 973-383-2024.


Current Open Positions

Below are the current careers SERVPRO of Northern Sussex County has available at this time.

What to do

If you would like to apply to any of the open positions, please send your resume to office.servprosussex@gmail.com.


Primary Role: Manage and complete jobs according to SERVPRO procedures per work order. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure that customer needs are met. Perform sales and marketing activities including add-on sales and security checks. Communicate and establish relationships with commercial, insurance and residential customers. Clean and maintain vehicles, equipment, warehouse and office areas.

Results Expected: Production processes are performed according to SERVPRO production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Owner/Project Manager and customer are timely. Jobs are completed either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

Primary Role: Manage the Franchise office team with all accounting and administrative activities. Manage all aspects of franchise accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure that all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget, to automate and improve office productivity. Train and coach all office personal to efficiently perform all assigned tasks. Serve as the in house expert on utilizing Quick Books Pro®, ScanER XL®, ManagER®, and Microsoft Office. Manage and improve customer satisfaction including the resolution of customer complaints.

Results Expected: The annual office plan is effectively executed, resulting in the efficient operation and appropriate support of all franchise functions. All accounting transactions are current and proper accounting procedures are followed. All reporting is accurate and timely. Customer files are audited and contain proper documentation. The franchise office team is competent and effective in all administrative tasks. Customer expectations are met or exceeded and all customer complaints are resolved quickly and as much as possible (feasible) to the satisfaction of the customer.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.