Recent Why SERVPRO Posts

BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP

10/14/2021 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® Franchise Professionals also offer fast, reliable biohazard and crime scene cleanup* and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A
failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Your local SERVPRO® Franchise Professionals are trained to safely and effectively remove  iohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Franchise Professionals help turn unsafe environments into
clean, safe homes and offices.

SERVPRO® Franchise Professionals can help with the following issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

BLOODBORNE PATHOGENS

SERVPRO® Franchise Professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO® Franchise Technicians thoroughly clean, disinfect, and deodorize the structure.

CRIME SCENE RESIDUES

From fingerprint powder and evidence gathering
chemicals to tear gas and pepper spray residues, SERVPRO® Franchise Professionals can clean and
restore your property and contents.

METHAMPHETAMINE LABS

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO® Franchise Professionals follow federal and state guidelines to properly clean all surfaces.

METHAMPHETAMINE LABS

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO® Franchise Professionals follow federal and state guidelines to properly clean all surfaces.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

Like Us on Facebook or Follow us on Twitter or Instagram and follow the tips, tricks and advice we share with our community.

Real Quotes from Real Customers

9/28/2021 (Permalink)

Here are some real quotes from our customers:

Google, From Melissa

  • SERVPRO has been the most reliable and professional company I have ever used for my home. When a pipe burst on a Sunday in the middle of winter they had a team at my house in a couple hours cleaning everything up when no other company was open or available. They had powerful fans and other powerful tools that dried out the whole house. The team was incredibly efficient and came back every few days to check and make sure no water was left in the walls or under any floors....

Google, From Dan

  • Carri and her team of heroes really came through when we needed them the most. What should have been a relatively quick job was complicated by external circumstances and ended up dragging on for 39 days. SERVPRO were professional, courteous, and really advocated for us to the multiple insurance companies that were involved. They never once complained about how long our job ended up taking, and they never made us feel like we were to blame. I'm confident that had the external circumstances not been there, this would have been an extremely fast cleanup....

Google, From Jim

  • 5 Star Rating

Website, From Rex

  • Brian Tucci came to my property on time bringing a wealth of knowledge while providing excellent counsel and next steps. SERVPRO is definitely a company to use when needed.

Website, From Dennis

  • Service was quick and professional.

Website, From Kevin

  • SERVPRO responded very quickly. And did a great job to extract all of the water. I highly Recommend.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

We're Back! Entrepreneur Ranks Us #1 In Our Industry

3/18/2021 (Permalink)

SERVPRO Industries is proud to boast our re-entry into the Top 10 on the Franchise 500 list of Entrepreneur Magazine, landing in the #10 spot out of 500 franchisors listed.  Further to that accolade, we are #1 in our Industry Sector.  

Why?

Because SERVPRO never stops improving, inventing, seizing opportunity for growth.

SERVPRO specializes in fire and flood cleanup, but that's the simplest of explanations of what SERVPRO is.  SERVPRO is a national presence, a first responder when regional disaster hits, a collaboration of local, regional and national franchise owners who go into the teeth of disaster while others run from it.

As the pandemic impacted the US, SERVPRO created solutions.  “We have a really loud voice, and I never understood the power of that until COVID hit,” says Rick Isaacson, SERVPRO’s CEO. When stadiums, strip malls, and small-business owners started calling on SERVPRO to kill a virus, the company moved quickly to launch a new program. It developed a COVID-19 cleaning protocol with input from industry groups and disseminated disinfecting chemicals and PPE. Within a few weeks, businesses began posting “Certified: SERVPRO Cleaned” badges in their windows and on their websites. “The whole thing happened faster than anything we’ve ever done,” says Isaacson.  Read more.

When disaster strikes your home or business, choose the #1 ranked in Restoration Services.  Choose SERVPRO of Northern Sussex County.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

SERVPRO Cares About Your Safety - Generator Safety

2/1/2021 (Permalink)

Winter season is upon us and power outages may follow.  If you have a generator on hand for power outages during severe weather, follow the safety tips below provided by the American Red Cross.

  • Never use a generator, grill, camp stove, or other gasoline, propane, natural gas, or charcoal burning devices inside a home, garage, basement, crawl space, or any partially enclosed area.
  • To avoid electrocution, keep the generator dry and do not use it in wet conditions.  Operate it on a dry surface under an open canopy-like structure, such as under a tarp held up on poles. Do not touch the generator with wet hands.
  • Opening doors and windows or using fans will not prevent carbon monoxide (CO) buildup in the home. Although CO can’t be seen or smelled, it can rapidly lead to full incapacitation and death. Even if you cannot smell exhaust fumes, you may still be exposed to CO. If you start to feel sick, dizzy, or weak while using a generator, get to fresh air immediately.
  • Install CO alarms in central locations on every level of your home or property and outside sleeping areas to provide early
    warnings.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

SERVPRO Cares About Your Safety - Carbon Monoxide

1/15/2021 (Permalink)

carbon monoxide detector Carbon Monoxide Poisoning

Your safety is always top of mind with SERVPRO of Northern Sussex County.

Winter months present a particular concern with accidental carbon monoxide poisoning.  Every year, hundreds of people in the US die from accidental CO poisoning and 50,000 visit the emergency room.

Carbon Monoxide is an odorless and invisible fume generated by furnaces, kerosene heaters, portable generators and similar fuel burning appliances.  Carbon Monoxide can build up in enclosed spaces and you can be poisoned and die from breathing these fumes.

Common symptoms of Carbon Monoxide poisoning include headaches, nausea, vomiting, chest pain and confusion.  Most people are poisoned while they sleep.

Here are some steps you can take to reduce the risk and prevent CO poisoning:

  • Make sure you install a CO detector in different parts of the home and frequently check that the batteries are working.
  • Never operate your car in a closed garage.
  • Keep vents and flues clean of debris and blockages.
  • Make sure your home heating system is inspected annually.
  • Never operate a generator or other gasoline powered equipment within 20 feet of an open window or door and never inside the home.

Remember, CO poisoning is preventable.  If you suspect CO poisoning, do not wait, call 911.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

Certified: SERVPRO Cleaned

11/16/2020 (Permalink)

Certified: SERVPRO Cleaned Shield Certified: SERVPRO Cleaned

In these challenging times, staying safe at home and at work is vital to the good health of our family and friends.  As winter approaches and we spend more time indoors, the risk of contracting COVID-19 increases.  

As America continues to get back to business, we all have a new sense of what it means to be clean. In fact, 89% of consumers are uneasy about going back to brick-and-mortar locations.

At SERVPRO of Northern Sussex County, we’re dedicated to inspiring confidence in our communities as we navigate through our new normal.

For this reason, SERVPRO has ushered in our Certified: SERVPRO Cleaned program.

Since every situation and every need is different, we'll tailor a solution to meet your specific goals of providing a clean, safe home or work environment.  Find out more about our Certified: SERVPRO Cleaned program here.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

We Know Hoarding

10/15/2020 (Permalink)

HOARDING: A SERIOUS SITUATION

According to The Mayo Clinic, “A hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with a hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage, such as old newspapers, junk mail, or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO® of Northern Sussex County encounters hoarding situations in several different ways. Often, we are called for a fire or water loss and find the hoarding situation when they arrive on-site. A SERVPRO® franchise professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by SERVPRO®, or relocated to a storage facility so work on the fire or water loss can begin.

Another way SERVPRO® encounters hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after
the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes,
family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO® is here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties, call SERVPRO®.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

Tips for Staying Healthy as COVID-19 and Flu Season Converge

9/28/2020 (Permalink)

The COVID-19 pandemic has challenged business owners and homeowners alike to find ways to live and work without exposing themselves or others to this highly contagious virus. Now, the approaching flu season is set to complicate that challenge even further. To help control the threat that the one-two punch of COVID-19 and the seasonal flu presents, SERVPRO of Northern Sussex County urges everyone to be extra vigilant about following cleaning and disinfecting protocols this year.

Scientists at the Centers for Disease Control (CDC) believe both COVID-19 and the seasonal flu spread primarily by droplets made when infected people cough, sneeze, or talk. While not as frequent, it is also believed adults and children can contract COVID-19 or the flu by touching a surface or an object that has virus particles on it and then touching their own mouth, nose, or eyes. The CDC continues to recommend a yearly flu vaccine as the first and most important step in protecting against flu viruses, but experts also emphasize the importance of cleaning and disinfecting frequently touched surfaces daily to help mitigate the potential spread from contaminated surfaces. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

To limit exposure and control the spread of these double threats, SERVPRO recommends you wash your hands frequently with soap and water or use a hand sanitizer that is at least 60 percent alcohol, keep your hands away from your face, and wear a mask to protect others. For effective daily, routine cleaning at home or at work, SERVPRO recommends first removing surface grime and dirt with soap and water, then following up with a disinfectant. It’s easier to feel comfortable about limiting exposure at home where you can control how clean your surroundings are. It’s more difficult out in public; but this year especially, it’s important to be aware of the space you’re in. You need to learn to recognize spaces where cleaning is – or is not – a priority so you can adjust your behavior accordingly.

For those home and business owners who have specialized cleaning requirements or who simply want the peace of mind that a professional cleaning service can offer in this stressful time, SERVPRO of Northern Sussex County can help.

While we remain a leader in disaster cleanup and remediation situations, we also provide that same ‘deeper level of clean’ for everyday residential and commercial cleaning. In addition, SERVPRO offers their ‘Certified: SERVPRO Cleaned’ program, developed for businesses in response to the pandemic. The high level of confidence that a professionally cleaned space provides offers welcome reassurance to patrons as the flu season intersects with COVID-19.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

Providing Better Service To Sussex County

3/18/2020 (Permalink)

2019 was a busy year for SERVPRO of Northern Sussex County.  We made significant changes in our business so that we could better serve our Sussex County customers.

Franchise Sale:

In early 2019, ownership sold our Wayne territory license.  Our owner recognized that we could better serve Sussex County clients if we could concentrate our resources to this area.  The results have been impressive in our ability to provide more services to our Sussex County client base.

This also allowed us to re-invest in the business with more, and more state-of-the art equipment and training.

Consultation and Service:

During the year we made many changes in how we approach our customer's needs.  First and foremost was to deliver an honest appraisal of their needs and to only recommend required services.

As a result, of the 500+ calls our office received during the year, 15% of those calls were either consulted over the phone or through an onsite inspection and were deemed as "no service required". 

This means that our customer was given an honest appraisal by our Production Manager, Brian Tucci, and we were able to help them understand that they either did not have an issue, or we were able to direct them to one of our licensed contractors for a better remedy than we could provide.

Honesty in our business is paramount to ensuring that our customers believe that, when they call SERVPRO of Northern Sussex County, they'll get the best possible advice and will not be taken advantage of.

Sussex County is our community.  Our employees live here and their families are part of this community.  Our customers know that we stand behind our work.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northern Sussex County, 973-383-2024.

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Because We Know Generator Safety

3/6/2020 (Permalink)

Regardless of whether SERVPRO of Northern Sussex County has had the pleasure of helping you with your service needs, our community and your safety are always on our mind.

During our winter months, and in the ever present severe storm events, generator use is a common element when you lose power to your home or business.

GENERATOR SAFETY

If you have a generator on hand for power outages during severe weather, follow the safety tips below provided by the American Red Cross.

  • Never use a generator, grill, camp stove, or other gasoline, propane, natural gas, or charcoal burning devices inside a home, garage, basement, crawl space, or any partially enclosed area.
  • To avoid electrocution, keep the generator dry and do not use it in wet conditions. Operate it on a dry surface under an open canopy-like structure, such as under a tarp
    held up on poles. Do not touch the generator with wet hands.
  • Opening doors and windows or using fans will not prevent carbon monoxide (CO) buildup in the home. Although CO can’t be
    seen or smelled, it can rapidly lead to full incapacitation and death. Even if you cannot smell exhaust fumes, you may still be exposed to CO. If you start to feel sick, dizzy, or weak while using a generator, get
    to fresh air immediately.
  • Install CO alarms in central locations on every level of your home or property and outside sleeping areas to provide early
    warnings.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

Awards and Recognitions

2/15/2020 (Permalink)

A common question is often asked of us as we work with our customers - what makes SERVPRO different from the other restoration companies in the area.

We can answer this questions in so many ways. 

One response that we love giving is - SERVPRO is recognized as a national industry leader, winning recognition awards on a consistent annual basis.

SERVPRO has been continually recognized by Entrepreneur Magazine as a leader in our industry as well as a leader as a franchisor.

Since 2004, SERVPRO has consistently been ranked #1 in the Restoration Services Category by Entrepreneur Magazine.  This is the type of recognition we accept with pride as a national leader in cleanup and restoration.

So, feel confident, that when you call SERVPRO, you're calling the very best.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

SERVPRO Is Adding Team Members To Its Gallatin Headquarters

2/15/2020 (Permalink)

Source: https://www.tennessean.com/

From California wildfires to flooding in Texas, many businesses and individuals across the country have been hit hard by fire and water damage over the past year. In each of those instances and many more, SERVPRO Industries, LLC and its 1,700 SERVPRO franchises have answered the call for help.

Throughout the U.S. and Canada, SERVPRO franchises provide fire and water cleanup and restoration services. When disaster strikes, each franchise is available 24/7 to send its highly trained professionals to assist. By the time they leave, their goal is to restore the area back to its prior condition, as expressed by the company’s motto: “Like it never even happened.”

To help each franchise reach their fullest potential and offer the highest levels of service, the SERVPRO Industries campus in Gallatin plays an important support role. The Gallatin campus is home to the corporate team, national call center, warehouse, fitness center, manufacturing facility and franchisee training center.

Employees in each of those areas play a key role in making sure franchisees are trained and equipped to step in quickly and efficiently. They are helping people through some of the worst times of their lives, and the Gallatin headquarters employees are critical to empowering the helpers.

For many SERVPRO Industries employees, the company’s important mission is what makes the company one of the best places to work. 

The company’s services aren’t just important regarding getting houses and workplaces clean. They’re also critical for making homes and businesses safe again. Water damage, for example, can cause anything from serious slip hazards to electrical damage. When SERVPRO is finished with a house, it won’t just be clean. It will also be safe.

In addition to supporting people affected by damage, employees know that their success fuels another important initiative: helping franchise owners succeed in their entrepreneurial pursuits.

By helping to make each SERVPRO franchise a successful business endeavor for its owners, the company’s headquarters is working diligently to help entrepreneurs pursue the American dream.

“The SERVPRO System is a Franchise network founded by entrepreneurs, fueled by entrepreneurs and focused on helping entrepreneurs succeed,” explained Rick Isaacson, Chief Executive Officer.

The meaningful work is just one of the many reasons that SERVPRO Industries employees enjoy a high level of job satisfaction. They also enjoy being part of a caring and collaborative team that has been growing for over 50 years and is still growing today.

Based on positive feedback from current employees about their overall experience with the company, The Tennessean awarded SERVPRO Industries with a Top Workplaces Award for the best places to work in the region.

“We are honored to receive this distinctive recognition. A special salute goes to each and every SERVPRO employee who has made contributions to our mission, vision and purpose,” noted Beth Watts, Director of Human Resources.

Over the long term, the company’s vision is to be the premier cleaning and restoration company in the world. With motivated and engaged employees, it is certainly on its way.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

SERVPRO Adopts Xactware Job Management Tools

1/15/2020 (Permalink)

Source: https://www.marketwatch.com/ Xactware's Restoration Manager aligns with SERVPRO's WorkCenter tools to deliver best-in-class job management solution. 

SERVPRO(R) has announced a sweeping, company-wide adoption of Xactware's Restoration Manager(R). Xactware is a Verisk VRSK, +0.30% business. This announcement marks another chapter in SERVPRO's long history of providing innovative, best-in-class job oversight and project management capabilities to more than 1,700 franchisees nationwide.

"With this integration, SERVPRO continues to deliver its franchisees important solutions that help them efficiently and effectively manage their businesses," said Xactware's president, Mike Fulton. "Most importantly, it helps SERVPRO Franchise Professionals continue to provide exceptional service and value to homeowners that have suffered the effects of disaster."

This new alliance ensures that SERVPRO and its franchisees can leverage Restoration Manager's job costing, budgeting, scheduling, communication, and reporting capabilities.

"We believe the deep commitment we feel toward our customers is best served by using leading-edge technology to deliver highly customized and professional restoration experiences," said Jeff Fields, SERVPRO's chief information officer. "Our alliance with Xactware has been longstanding, and this new level of engagement will translate into additional time and resource savings for all parties involved in cleanup and restoration."

Moving forward, SERVPRO and its franchisees will have the ability to better control paperwork, schedules, and project plans by using the checks and balances, task features, and notifications inherent to Restoration Manager.

"We're excited about the expanded relationship with SERVPRO," said Dan Long, president of Xactware's Service Software division. "Restoration Manager is aligned to enable the most efficient transfer of information from claims ecosystem staples like Xactimate(R) and XactAnalysis(R) to reduce duplicate entry, streamline operations, and expedite inspections and repairs."

About XactwareXactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware's tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware's services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a Verisk VRSK, +0.30% business. For more information about Xactware's solutions, contact Xactware at 1-800-424-9228 or Xactware.com.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

SERVPRO Announces Long-term Partnership With Blackstone

12/17/2019 (Permalink)

Source: Blackstone.com

SERVPRO and Blackstone (NYSE:BX) announced that private equity funds managed by Blackstone (“Blackstone”) have recapitalized SERVPRO, a leading franchisor of residential and commercial property damage restoration services. Blackstone is acquiring a majority stake in SERVPRO as part of Blackstone’s Core Private Equity strategy, which is designed to hold investments for longer periods of time than traditional private equity. The Isaacson family will be re-investing alongside Blackstone and will continue to be significant shareholders in the business going forward.  Financial terms of the transaction were not disclosed.

Founded in 1967 by the Isaacson family, SERVPRO is a leading national franchisor, providing services in both residential and commercial property mitigation, restoration and reconstruction following damage related to water, fire, mold or storm activity. Since its founding, SERVPRO has now grown to over 1,700 franchisees in the United States and Canada. 

Rick Isaacson, SERVPRO CEO, said, “We are thrilled about this long-term investment from Blackstone and the strategic benefits its global platform can provide the company, our franchisees, and our customers. SERVPRO was founded over 50 years ago with the vision of becoming the premier cleaning and restoration company, and we believe this partnership with Blackstone is a vital next step towards this goal.”

Peter Wallace, Senior Managing Director at Blackstone, said, “We are excited to make this investment and join together with the Isaacsons and the SERVPRO team as long-term growth partners. We believe the additional capital and extensive network of relationships that Blackstone can bring to bear will benefit not only SERVPRO, but its more than 1,700 franchisees and its customers.”

David Kestnbaum, Managing Director at Blackstone, said, “SERVPRO is a high-quality company with a strong management team and great long-term prospects. We look forward to working with SERVPRO and its franchisees to help fuel the business’ next phase of growth.  As one of the largest owners of residential, office, retail, hotel, and industrial real estate in the world, Blackstone has unique expertise and insights into a broad array of properties that are relevant to SERVPRO.”

Harris Williams is acting as financial advisor to SERVPRO with respect to the transaction and Bass, Berry & Sims PLC is acting as SERVPRO’s legal counsel. Jefferies, Credit Suisse, and Deutsche Bank Securities provided debt financing for the transaction and served as financial advisors to Blackstone. Simpson Thacher & Bartlett is acting as Blackstone’s legal counsel. 

About SERVPRO®
Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services, and mold mitigation and remediation. SERVPRO's professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

About Blackstone
Blackstone is one of the world's leading investment firms. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our asset management businesses, with $472 billion in assets under management, include investment vehicles focused on private equity, real estate, public debt and equity, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow Blackstone on Twitter @Blackstone.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services.

Like Us on Facebook or Follow us on Twitter, or Instagram and follow the tips, tricks and advice we share with our community.

BECAUSE HOARDING IS A SERIOUS SITUATION

3/18/2019 (Permalink)

According to The Mayo Clinic, “Hoarding disorder
is a persistent difficulty discarding or parting with possessions because of a perceived need to save
them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO® Franchises encounter hoarding situations several different ways. Often, a SERVPRO® Franchise is called for a fire or water loss and find the hoarding situation when they arrive on-site. A SERVPRO® Franchise Professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by the SERVPRO® Franchise, or relocated to a storage facility so work on the fire or water loss can begin.

Another way SERVPRO® Franchises encounter hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO® Franchise Professionals are here to help make it “Like it never even happened.” If you encounter a
hoarding situation at one of your properties, or with your insureds, call your local SERVPRO® today.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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Ready for whatever happens

3/6/2019 (Permalink)

When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team® is poised and “Ready for whatever happens.” With a network of more than 1,700 Franchises, the SERVPRO® System strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO’s Disaster Recovery Team® is trained and equipped to handle the largest storms
and highest flood waters. Providing experience, manpower, equipment, and other resources, the Disaster Recovery Team® assists your local SERVPRO® Franchise Professionals. SERVPRO’s Disaster Recovery Team® has responded to hundreds of disaster events. In the aftermath of a disaster, there is only one objective, to help you make it “Like it never even happened.”

2017 Hurricane Harvey: Category 4 Hurricane Harvey hit Texas on August 26 with winds of 130 mph.The hurricane made a second landfall just hours later and lingered over Southeast Texas for about two days, dropping more than 40 inches of rain. On August 29, Harvey made a third landfall in Louisiana. Following the storm, an estimated 550 storm crews were deployed, representing more than 240 SERVPRO® Franchises. Those numbers, in addition to area Franchises, placed more than 1,000 crews in storm-affected areas. Crews traveled from as far away as California, Washington, Wisconsin, and New York.

2016 Houston, TX, Flooding: In April, a nearly stationary mesoscale convective system developed over Houston, resulting in widespread rainfall rates of 2-4 inches per hour. This was a historic flooding event for Harris County, which saw a total of nearly 18 inches of accumulated rainfall. The Storm Team dispatched 81 crews to over 360 jobs, mitigating over $3 million in damages.

2015 Siberian Express: Record sub-zero temperatures caused major problems for a large portion of the country stretching from Florida to Maine. The Midwest also experienced record-breaking low temperatures, resulting in frozen pipes and ice dams causing major problems for residents. The Storm Team dispatched a total of 257 crews from 108 Franchises to assist local SERVPRO® Franchises, completing nearly 2,000 jobs.

2014 Mid-Atlantic Flooding: Rainfall rates up to 2 inches per hour caused major flash flooding stretching from Northeast Ohio all the way up to Portland, Maine. Eastern Michigan and Baltimore, Maryland, were also impacted, creating over 1,381 jobs for the Storm Team to produce. A total of 82 SERVPRO® Franchises and 173 crews mitigated over $4.3 million in damages while assisting the local Franchises.

2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, spanning from east of the Rocky Mountains to as far south as Central Florida, affecting all or part of
39 states and 70 percent of the SERVPRO® Franchise System.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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FASTER TO ANY SIZE DISASTER

2/22/2019 (Permalink)

There’s no such thing as a small disaster— especially when the water you don’t see contains bacteria or can cause mold, rot, and other unseen damage. Water damage can affect the value of your property. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your property.

SERVPRO® Franchise Professionals know how disruptive water damage can be for your business. Your local SERVPRO® Franchise Professionals are trained and equipped to manage the drying process. By utilizing the proper equipment and moisture measuring devices, your building will be quickly and thoroughly dried to industry standards, which will help prevent secondary water damages. With rapid response time and a full line of water cleanup and restoration services, SERVPRO® Franchise Professionals can help you regain control quickly,
by helping to ensure your facility and its contents are properly dried, deodorized, and protected.

Before you risk further damaging the value of your facility by attempting to clean the mess yourself, call your local water damage cleanup and restoration professionals.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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Real Quotes from Real Customers

2/10/2019 (Permalink)

“Our water heater burst in our home, resulting in tremendous water damage to our condo and many of the surrounding units in our building. What a nightmare for anyone to go through, but in this case the shining star for us was SERVPRO®!

Carlos was called in and immediately, we all were taken by his professionalism and follow through from start to finish! He worked tirelessly and very closely with our building board members and the insurance companies on the details from the early estimates, to reviews, and right on through construction. He and his staff were simply the very best. He and his contractors exceeded our expectations in every way!”
-Jerry

“There are not enough good words to describe SERVPRO’s service and the technician who took care of us after our entire living room flooded after the heavy rains. What a blessing he was! Our insurance denied the claim, since we had no flood ‘coverage.’

Our technician came in, studied the situation, and got right to work! He answered all questions we had and quoted a reasonable cost. He returned yesterday to remove the equipment, and again, he was very punctual, professional, and compassionate!

Yes, compassionate, which is often hard to find in a service industry and in a man so young! “I want y’all to know that our tech was the voice of calm in this crisis (or what felt like a crisis to us)! Thank you so much for your high-quality work, the reasonable pricing, and especially for our technician. We will be more than happy to refer anyone to SERVPRO®!”
-Steve and Susan

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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Faster To Any Disaster

1/29/2019 (Permalink)

When fire or water damage puts the things that matter most on the line, you need the very best help on the line as well. That’s why knowing the easiest ways to contact SERVPRO® is so important. Just go to SERVPRO.com on your mobile phone or call 1-800-SERVPRO to get the team that’s faster to any size disaster. We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of water or fire. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst with the very best: Your trusted, local SERVPRO ® Franchise Professional.

SERVPRO’s network of more than 1,700 Franchises is ready to help in the event a fire, water, or mold loss occurs. Call on a restoration system serving insurance companies and their insureds, as well as thousands of commercial property owners in North America. You can trust the SERVPRO® Brand, too!

Want to make sure you get your local SERVPRO?

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP

1/17/2019 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® Franchise Professionals also offer fast, reliable biohazard and crime scene cleanup* and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A
failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Your local SERVPRO® Franchise Professionals are trained to safely and effectively remove  iohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Franchise Professionals help turn unsafe environments into
clean, safe homes and offices.

SERVPRO® Franchise Professionals can help with the following issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

BLOODBORNE PATHOGENS

SERVPRO® Franchise Professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO® Franchise Technicians thoroughly clean, disinfect, and deodorize the structure.

CRIME SCENE RESIDUES

From fingerprint powder and evidence gathering
chemicals to tear gas and pepper spray residues, SERVPRO® Franchise Professionals can clean and
restore your property and contents.

METHAMPHETAMINE LABS

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO® Franchise Professionals follow federal and state guidelines to properly clean all surfaces.

METHAMPHETAMINE LABS

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO® Franchise Professionals follow federal and state guidelines to properly clean all surfaces.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

Like Us on Facebook or Follow us on TwitterGoogle+, or Instagram and follow the tips, tricks and advice we share with our community.