Recent Why SERVPRO Posts

BECAUSE HOARDING IS A SERIOUS SITUATION

3/18/2019 (Permalink)

According to The Mayo Clinic, “Hoarding disorder
is a persistent difficulty discarding or parting with possessions because of a perceived need to save
them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO® Franchises encounter hoarding situations several different ways. Often, a SERVPRO® Franchise is called for a fire or water loss and find the hoarding situation when they arrive on-site. A SERVPRO® Franchise Professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by the SERVPRO® Franchise, or relocated to a storage facility so work on the fire or water loss can begin.

Another way SERVPRO® Franchises encounter hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO® Franchise Professionals are here to help make it “Like it never even happened.” If you encounter a
hoarding situation at one of your properties, or with your insureds, call your local SERVPRO® today.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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Ready for whatever happens

3/6/2019 (Permalink)

When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team® is poised and “Ready for whatever happens.” With a network of more than 1,700 Franchises, the SERVPRO® System strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO’s Disaster Recovery Team® is trained and equipped to handle the largest storms
and highest flood waters. Providing experience, manpower, equipment, and other resources, the Disaster Recovery Team® assists your local SERVPRO® Franchise Professionals. SERVPRO’s Disaster Recovery Team® has responded to hundreds of disaster events. In the aftermath of a disaster, there is only one objective, to help you make it “Like it never even happened.”

2017 Hurricane Harvey: Category 4 Hurricane Harvey hit Texas on August 26 with winds of 130 mph.The hurricane made a second landfall just hours later and lingered over Southeast Texas for about two days, dropping more than 40 inches of rain. On August 29, Harvey made a third landfall in Louisiana. Following the storm, an estimated 550 storm crews were deployed, representing more than 240 SERVPRO® Franchises. Those numbers, in addition to area Franchises, placed more than 1,000 crews in storm-affected areas. Crews traveled from as far away as California, Washington, Wisconsin, and New York.

2016 Houston, TX, Flooding: In April, a nearly stationary mesoscale convective system developed over Houston, resulting in widespread rainfall rates of 2-4 inches per hour. This was a historic flooding event for Harris County, which saw a total of nearly 18 inches of accumulated rainfall. The Storm Team dispatched 81 crews to over 360 jobs, mitigating over $3 million in damages.

2015 Siberian Express: Record sub-zero temperatures caused major problems for a large portion of the country stretching from Florida to Maine. The Midwest also experienced record-breaking low temperatures, resulting in frozen pipes and ice dams causing major problems for residents. The Storm Team dispatched a total of 257 crews from 108 Franchises to assist local SERVPRO® Franchises, completing nearly 2,000 jobs.

2014 Mid-Atlantic Flooding: Rainfall rates up to 2 inches per hour caused major flash flooding stretching from Northeast Ohio all the way up to Portland, Maine. Eastern Michigan and Baltimore, Maryland, were also impacted, creating over 1,381 jobs for the Storm Team to produce. A total of 82 SERVPRO® Franchises and 173 crews mitigated over $4.3 million in damages while assisting the local Franchises.

2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, spanning from east of the Rocky Mountains to as far south as Central Florida, affecting all or part of
39 states and 70 percent of the SERVPRO® Franchise System.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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FASTER TO ANY SIZE DISASTER

2/22/2019 (Permalink)

There’s no such thing as a small disaster— especially when the water you don’t see contains bacteria or can cause mold, rot, and other unseen damage. Water damage can affect the value of your property. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your property.

SERVPRO® Franchise Professionals know how disruptive water damage can be for your business. Your local SERVPRO® Franchise Professionals are trained and equipped to manage the drying process. By utilizing the proper equipment and moisture measuring devices, your building will be quickly and thoroughly dried to industry standards, which will help prevent secondary water damages. With rapid response time and a full line of water cleanup and restoration services, SERVPRO® Franchise Professionals can help you regain control quickly,
by helping to ensure your facility and its contents are properly dried, deodorized, and protected.

Before you risk further damaging the value of your facility by attempting to clean the mess yourself, call your local water damage cleanup and restoration professionals.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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Real Quotes from Real Customers

2/10/2019 (Permalink)

“Our water heater burst in our home, resulting in tremendous water damage to our condo and many of the surrounding units in our building. What a nightmare for anyone to go through, but in this case the shining star for us was SERVPRO®!

Carlos was called in and immediately, we all were taken by his professionalism and follow through from start to finish! He worked tirelessly and very closely with our building board members and the insurance companies on the details from the early estimates, to reviews, and right on through construction. He and his staff were simply the very best. He and his contractors exceeded our expectations in every way!”
-Jerry

“There are not enough good words to describe SERVPRO’s service and the technician who took care of us after our entire living room flooded after the heavy rains. What a blessing he was! Our insurance denied the claim, since we had no flood ‘coverage.’

Our technician came in, studied the situation, and got right to work! He answered all questions we had and quoted a reasonable cost. He returned yesterday to remove the equipment, and again, he was very punctual, professional, and compassionate!

Yes, compassionate, which is often hard to find in a service industry and in a man so young! “I want y’all to know that our tech was the voice of calm in this crisis (or what felt like a crisis to us)! Thank you so much for your high-quality work, the reasonable pricing, and especially for our technician. We will be more than happy to refer anyone to SERVPRO®!”
-Steve and Susan

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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Faster To Any Disaster

1/29/2019 (Permalink)

When fire or water damage puts the things that matter most on the line, you need the very best help on the line as well. That’s why knowing the easiest ways to contact SERVPRO® is so important. Just go to SERVPRO.com on your mobile phone or call 1-800-SERVPRO to get the team that’s faster to any size disaster. We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of water or fire. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst with the very best: Your trusted, local SERVPRO ® Franchise Professional.

SERVPRO’s network of more than 1,700 Franchises is ready to help in the event a fire, water, or mold loss occurs. Call on a restoration system serving insurance companies and their insureds, as well as thousands of commercial property owners in North America. You can trust the SERVPRO® Brand, too!

Want to make sure you get your local SERVPRO?

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

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BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP

1/17/2019 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® Franchise Professionals also offer fast, reliable biohazard and crime scene cleanup* and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A
failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Your local SERVPRO® Franchise Professionals are trained to safely and effectively remove  iohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Franchise Professionals help turn unsafe environments into
clean, safe homes and offices.

SERVPRO® Franchise Professionals can help with the following issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

BLOODBORNE PATHOGENS

SERVPRO® Franchise Professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO® Franchise Technicians thoroughly clean, disinfect, and deodorize the structure.

CRIME SCENE RESIDUES

From fingerprint powder and evidence gathering
chemicals to tear gas and pepper spray residues, SERVPRO® Franchise Professionals can clean and
restore your property and contents.

METHAMPHETAMINE LABS

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO® Franchise Professionals follow federal and state guidelines to properly clean all surfaces.

METHAMPHETAMINE LABS

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO® Franchise Professionals follow federal and state guidelines to properly clean all surfaces.

Contact us at 973-383-2024 if you have a service need or click here to visit our website to learn more about SERVPRO of Northern Sussex County's System Services. 

Like Us on Facebook or Follow us on TwitterGoogle+, or Instagram and follow the tips, tricks and advice we share with our community.